Cancellation Policy Details

• There will be a $75 deposit the day of scheduling. The deposit is 100% non-refundable unless the DNA test is cancelled by True Genetics or cancelled by an official party within 72 hours of the date of the test. Full payment is due the day of the test. Once test has been taken there will be "NO REFUND". If the payment goes unreceived, a collector will NOT be dispatched out.

• Any mileage fees associated with the test is due prior to a collector being dispatched out.

• All mileage fees are subject to $0.62 cents per mile and is calculated for each stop from our headquarters address: 6625 Argyle Forest Blvd Ste 4 #3065 Jacksonville, FL 32244.

• Results are sent via email and postal mail within 5 business days of the test being taken.

We are committed to safeguarding your privacy and will not share your personal information without your consent, except as required by law.

Terms & Conditions

1. Introduction

   These terms and conditions ("Agreement") govern your use of our website, including all content, functionality, and services offered on or through our website (www.TrueGenetics.net).

   Please read this Agreement carefully before using the Website. By using or accessing the Website, you agree to be bound by this Agreement. If you do not agree to all the terms and conditions of this Agreement, you may not use this Website.

2. Definition

   The following definition apply to this Agreement:

   "Website" means the website located at www.truegenetics.net

   "User" means any person who uses or accesses the website.

   "Content" means all information, text, graphics, images, audio, video and other materials contained on or available through the Website.

   "Service" means any service made available through the Website.

3. Use of the Website

   You may use the Website for lawful purposes only and in accordance with the Agreement. You agree not to use the Website:

   In any way that violates any applicable federal, state, local, or international law or regulation;

   For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.

   To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;

   To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity;

   To engage in any other conduct that restricts or inhabits anyone's use or enjoyment of the Website, or which, as determined by the Company, may harm the Company or users of the Website or expose them to liability.

   We reserve the right to terminate or restrict your use of our service if, in our sole discretion, we believe that you have violated or are likely to violate any of the terms of this Agreement or applicable law or regulation.